Terms & Conditions

Paving | Aggregates | Composite Decking | Artificial Grass | Sleepers | Fencing | Sheds | Garden Buildings



Ross Tool Hire Ltd is a registered company in England and wales, Company number is 11212826.

We are a VAT registered company, our VAT number is 288 3648 49.


1.1 In these conditions the following words have the following meanings:

“Consumer” an individual acting for purposes which are wholly or mainly outside that individual’strade, business, craft or profession;

“Contract” means a contract which incorporates these conditions and made between the Customer and the Supplier for the hire or sale of Goods;

“Customer” means the person, firm, company or other organisation hiring Hire Goods or purchasingSale Goods;

“Deposit” means any advance payment required by the Supplier in relation to the Hire Goods whichis to be held as security by the Supplier;

“Digital Content” means data which is produced and supplied in digital form;

“Force Majeure” means any event outside a party’s reasonable control including but not limited toacts of God, war, flood, fire, labour disputes, strikes, sub-contractors, lock-outs, riots, civilcommotion, malicious damage, explosion, terrorism, governmental actions and any other similarevents;

“Goods” means any machine, article, tool, and/or device together with any accessories specified ina Contract which are hired or sold to the Customer;

“Hire Goods” means any Goods which are hired to the Customer;

“Hire Period” means the period commencing when the Customer holds the Hire Goods on hire(including Saturdays Sundays and Bank Holidays) and ending upon the happening of any of thefollowing events:

i. the physical return of the Hire Goods by the Customer into the Supplier’s possession; or

ii. the physical repossession or collection of Hire Goods by the Supplier;

“Liability” means liability for any and all damages, claims, proceedings, actions, awards, expenses,costs and any other losses and/or liabilities;

“Rental” means the Supplier’s charging rate for the hire of the Hire Goods which is current from timeto time during the Hire Period;

“Sale Goods” means any Goods which are sold to the Customer;

“Supplier” means Ross Tool Hire Ltd, A4 Broadmeadows Ind Est, Ross on Wye, HR9 7AQ and will include its employees, servants, agents and/or duly authorised representatives;

“Services” means the services and/or work (if any) to be performed by the Supplier for the Customer in conjunction with the hire or sale of Goods including any delivery and/or collectionservice in respect of the Goods.


2.1 Goods are hired or sold subject to them being available for hire or sale to the Customer at the timerequired by the Customer. The Supplier will not be liable for any loss suffered by the Customer as aresult of the Goods being unavailable for hire or sale where the Goods are unavailable due tocircumstances beyond the Supplier’s control.

2.2 Where hire of the Hire Goods is to a Customer who is an individual, unincorporated entity or a two(2) or three (3) partner business, and the hire would be covered by the Consumer Credit Act 1974,the duration of the Hire Period shall not exceed 3 months, after which time the Contract shall bedeemed to have automatically terminated. Accordingly the hire of any Hire Goods is not covered bythe Consumer Credit Act 1974. In such circumstances, the Customer shall return the Hire Goods tothe Supplier on the final day of the 3 month Hire Period. If the Customer fails to do this then it shallbe liable for any financial loss which this causes the Supplier.

2.3 Nothing in this Contract shall exclude or limit any statutory rights of the Customer which may not be excluded or limited due to the Customer acting as a Consumer. Where the Customer is acting as aConsumer any provision which is marked with an asterisk (*) may, subject to determination by theCourts or any applicable legislation, have no force or effect and if any provision is under theapplicable law of the Contract unenforceable in whole or in part or shall have no force or effect theContract shall be deemed not to include such provisions but this shall not affect the enforceability ofthe remainder of the Contract. For further information about your statutory rights contact your localauthority Trading Standards Department or Citizens Advice Bureau or if based in the Republic of Ireland.


3.1 Where the Customer deals as a Consumer, the Supplier is under a legal duty to supply Goods,Digital Content and Services that are in conformity with the contract between the parties. In suchcircumstances, the Customer has legal rights in relation to Goods and Digital Content that are, forexample, faulty or not as described and in relation to Services that are, for example, not carried outwith reasonable skill and care, or if the materials used to carry out the Services are faulty or not asdescribed.

3.2 Advice about Customers’ legal rights where they deal as a Consumer is available from their local Citizens' Advice


4.1 The amount of any Deposit, Rental, monies for Sale Goods and/or charges for any Services shall beas quoted to the Customer or otherwise as shown in the Supplier’s current price list from time totime. Where a Deposit is required for the Hire Goods it must be paid in advance of the Customerhiring the Hire Goods. The Supplier may also require an initial payment on account of the Rental inadvance of the Customer hiring the Hire Goods.

4.2 The Customer shall pay the Deposit, Rental, charges for any Services, monies for any Sale Goodsand/or any other sums payable under the Contract to the Supplier at the time and in the manneragreed. The Supplier’s prices are, unless otherwise stated, exclusive of any applicable VAT forwhich the Customer shall additionally be liable.

4.3 Payment by the Customer on time under the Contract is an essential condition of the Contract.Payment shall not be deemed to be made until the Supplier has received either cash or clearedfunds in respect of the full amount outstanding.

4.4 *If the Customer fails to make any payment in full on the due date the Supplier may charge theCustomer interest (both before and after judgment/decree) on the amount unpaid at the rate impliedby law under the Late Payment of Commercial Debts (Interest) Act 1998 (where applicable) or at therate of 4% above the base rate from time to time of the Supplier’s bank whichever is higher.

4.5 *The Customer shall pay all sums due to the Supplier under this Contract without any set-off,deduction, counterclaim and/or any other withholding of monies.

4.6 The Supplier may set a reasonable credit limit for the Customer. The Supplier reserves the right toterminate or suspend the Contract for hire of the Hire Goods and/or the provision of Services ifallowing it to continue would result in the Customer exceeding its credit limit or the credit limit isalready exceeded.

4.7 The Supplier reserves the right to store the Customer’s credit card details on its password protectedcustomer account system and furth


5.1 Risk in the Goods will pass immediately to the Customer when they leave the physical possessionor control of the Supplier.

5.2 Risk in the Hire Goods will not pass back to the Supplier from the Customer until the Hire Goods are back in the physical possession of the Supplier. This shall apply even if the Supplier has agreed tocease charging the Rental.

5.3 Ownership of the Hire Goods remains at all times with the Supplier. The Customer has no right, title or interest in the Hire Goods except that they are hired to the Customer. Ownership of any SaleGoods remains with the Supplier until all monies payable to the Supplier by the Customer for theSale Goods have been paid in full.

5.4 Until ownership in the Sale Goods passes to the Customer, the Customer shall:

5.4.1 hold the Sale Goods on a fiduciary basis as the Supplier's bailee;

5.4.2 maintain the Sale Goods in satisfactory condition; and

5.4.3 keep the Sale Goods insured against all risks for their full price from the time they leave thephysical possession or control of the Supplier.

5.5 The Customer must not deal with the ownership or any interest in the Hire Goods. This includes but is not limited to selling, assigning, mortgaging, pledging, charging, securing, hiring, withholding,exerting any right to withhold, disposing of and/or lending. However the Customer may re-hire theHire Goods to a third party with the prior written consent of the Supplier.

5.6 The Supplier may provide reasonably priced insurance in respect of the Hire Goods at an additional cost to the Rental. Alternatively the Supplier may require the Customer to insure the Hire Goods for such reasonable risks as the Supplier may specify and any proceeds of any such insurance shall be paid to the Supplier on demand. The Customer must not compromise any claim in respect of the Hire Goods and/or any associated insurance without the Supplier’s written consent.


6.1 It is the responsibility of the Customer to collect the Goods from the Supplier, and, in the case ofHire Goods, return them to the Supplier at the end of the Hire Period. If the Supplier agrees todeliver Goods to and/or collect the Hire Goods from the Customer it will do so at its standarddelivery cost and such delivery and/or collection will form part of the Services.

6.2 If the Supplier agrees to collect the Hire Goods from the Customer at the end of the Hire Period theCustomer must give the Supplier reasonable notice which shall include at least three (3) workingdays’ notice from the end of the Hire Period. The Customer shall remain responsible and liable forany loss, damage or theft to the Hire Goods until the Hire Goods are collected by the Supplierunless the Supplier fails to collect the Hire Goods within 5 working days of the Customer notifyingthe Supplier that the Hire Goods are ready for collection whereupon the Supplier shall be liable forany loss, damage or theft thereafter.

6.3 Where the Supplier provides Services the persons performing the Services are servants of theCustomer and once the Customer instructs such person they are under the direction and control ofthe Customer. The Customer shall be solely responsible for any instruction, guidance and/or advicegiven by the Customer to any such person and for any damage which occurs as a result of suchpersons following the Customer’s instructions, guidance and/or advice except to the extent that thepersons performing the Services are found to be negligent by a court with jurisdiction to make suchfinding pursuant to clause 14.8.

6.4 The Customer will allow and/or procure sufficient access to and from the relevant site and procuresufficient unloading space, facilities, equipment and access to utilities for the Supplier’s employees,sub- contractors and/or agents to allow them to carry out the Services. The Customer will ensurethat the site where the Services are to be performed is, where necessary, cleared and preparedbefore the Services are due to commence.

6.5 If any Services are delayed, postponed and/or are cancelled due to the Customer failing to complywith its obligations the Customer will be liable to pay the Supplier’s additional standard charges fromtime to time for such delay, postponement and/or cancellation exc


7.1 The Customer shall:

7.1.1 not remove any labels from and/or interfere with the Hire Goods, their working mechanismsor any other parts of them and shall take reasonable care of the Hire Goods and only usethem for their proper purpose in a safe and correct manner in accordance with anyoperating and/or safety instructions provided or supplied to the Customer;

7.1.2 notify the Supplier immediately after any breakdown, loss and/or damage to the HireGoods;

7.1.3 take adequate and proper measures to protect the Hire Goods from theft, damage and/orother risks;

7.1.4 notify the Supplier of any change of its address and upon the Supplier’s request providedetails of the location of the Hire Goods;

7.1.5 permit the Supplier at all reasonable times and upon reasonable notice to inspect the HireGoods including procuring access to any property where the Hire Goods are situated;

7.1.6 keep the Hire Goods at all times in its possession and control and not to remove the HireGoods from the country where the Customer is located and/or the country where theSupplier is located without the prior written consent of the Supplier;

7.1.7 be responsible for the conduct and cost of any testing, examinations and/or checks inrelation to the Hire Goods required by any legislation, best practice and/or operatinginstructions except to the extent that the Supplier has agreed to provide them as part of anyServices;

7.1.8 not do or omit to do anything which the Customer has been notified will or may be deemedto invalidate any policy of insurance related to the Hire Goods;

7.1.9 not continue to use Hire Goods where they have been damaged and will notify the Supplierimmediately if the Hire Goods are involved in an accident resulting in damage to the HireGoods, other property and/or injury to any person; and

7.1.10 where the Hire Goods require fuel, oil and/or electricity ensure that the proper type and/orvoltage is used and that, where appropriate, the Hire Goods are properly installed by aqualified and competent person.

7.1.11 ensure that any employees, agents or contractors that operate the Hire Goods are, ifapplicable, adequately and sufficiently qualified and trained to operate the Hire Goods inaccordance with all current and applicable legislation.

7.2 The Hire Goods must be returned by the Customer in good working order and condition (fair wearand tear excepted) and in a clean condition together with all insurance policies, licences, registrationand other documents relating to the Hire Goods.


8.1 Allowance may be made in relation to the Rental to the Customer for any non-use of the Hire Goodsdue to breakdown caused by the development of an inherent fault and/or fair wear and tear oncondition that the Customer informs the Supplier as soon as practicable of the breakdown and theSupplier is unable to repair or replace the Hire Goods within a reasonable time.

8.2 The Customer shall be responsible for all expenses, loss (including loss of Rental) and/or damagesuffered by the Supplier arising from any breakdown of the Hire Goods due to the Customer’snegligence, misdirection and/or misuse of the Hire Goods.

8.3 The Supplier will at its own cost carry out all routine maintenance and repairs to the Hire Goodsduring the Hire Period and all repairs which are required due to fair wear and tear and/or an inherentfault in the Hire Goods. The Customer will be responsible for the cost of all repairs necessary toHire Goods during the Hire Period which arise otherwise than as a result of fair wear and tear, aninherent fault and/or the negligence of the Supplier while carrying out routine maintenance and/orrepairs.

8.4 The Customer must not repair the equipment themselves.


9.1 If the Hire Goods are returned in damaged, unclean and/or defective state except where due to fair wear and tear and/or an inherent fault in the Hire Goods, the Customer shall be liable to pay theSupplier for the cost of any repair and/or cleaning required to return the Hire Goods to a condition fitfor re-hire and to pay the Rental, in accordance with the provisions of clause 8.3, until such repairsand/or cleaning have been completed.9.2 In respect of any Hire Goods which are lost, stolen or damaged beyond economic repair during the Hire Period the Customer will:-

9.2.1 pay to the Supplier the new replacement cost for any Hire Goods less than twelve (12)months old from first registration; and/or9.

2.2 reimburse the Supplier for any loss or costs suffered or incurred by the Supplier for any HireGoods more than twelve (12) months old from first registration, less the amount paid to theSupplier under any policy of insurance and/or Deposit in respect of the Hire Goods.

9.3 The Customer shall remain liable to pay the Rental for the Hire Goods up to and including the date it notifies the Supplier that the Hire Goods have been lost, stolen and/or damaged beyond economic repair.

9.4 In addition to the obligation in clause 9.3 to pay the Rental, from the date the Customer notifies the Supplier that the Hire Goods have been lost, stolen and/or damaged beyond economic repair until the date the Customer makes a payment to the Supplier for the replacement of the Hire Goods in accordance with clause 9.2 (“Lost Rental Period”), the Customer shall pay, as a genuine estimate of lost rental profit, a sum as liquidated damages being equal to two thirds of the Rental that would have applied for such Hire Goods during the Lost Rental Period. The Supplier shall useits reasonable commercial endeavours to purchase replacements for such Hire Goods


10.1 The provisions of this clause 10 only apply to Customers who are a Consumer for the purpose ofany hire or purchase from the Supplier.

10.2 Subject to clauses 10.4 and 10.5, in the case of all Contracts for Sale Goods and those Contractsfor Hire Goods where the Hire Period does not have a fixed duration, the Customer shall, inaccordance with its rights under the Consumer Contracts (Information, Cancellation and AdditionalCharges) Regulations 2013, have the right to cancel the Contract without incurring any charge orLiability within 14 days of the day following the date on which the Goods come into the physicalpossession of the Customer. 10.3 Where a Customer exercises its right to cancel under clause 10.1 and has made payments inadvance for Goods and/or Services that have not been provided to it, then the Supplier will refundthese amounts to the Customer:10.3.1 within 14 days of receipt of the Goods which have been returned by the Customer; or10.3.2 (if earlier) within 14 days after the day the Customer provides evidence that they havereturned the Goods; or10.3.3 if no Goods have been provided by the Supplier, 14 days after the day on which theSupplier is informed of the Customer’s decision to cancel the Contract.10.4 Where the Customer deals as a Consumer and requests in writing that the Supplier begins provision of the Services within the cancellation period set out in clause 10.1, then the Customer’s right to cancel the Contract without incurring any charge or Liability will expire once the Supplier hascompleted the provision of the Services. If the Customer cancels the Contract once the Supplier hasbegun to provide the Services it shall be liable for all costs reasonably incurred by the Supplier inproviding the Services up to the point the Supplier is informed of the Customer’s decision to cancelthe Contract.10.5 Where the Contract is with a Consumer and:10.5.1 is for the supply of accommodation, transport of goods, vehicle rental services, catering orservices related to leisure activities; and10.5.2 provides for a specific date or period of performance, the Consumer will not have a right tocancel the Contract without incurring any charge or Liability to the Supplier. 10.6 Where a Customer cancels the Contract under this clause 10, it shall return any Goods which theSupplier has provided to it at its own cost, unless otherwise expressly agreed in writing.


11.1 If the Hire Period has a fixed duration, then subject to the provisions of clause 12 neither theCustomer nor the Supplier shall be entitled to terminate the Contract before the expiry of that fixedperiod unless agreed with the other party.11.2 If the Hire Period does not have a fixed duration either of the Customer or the Supplier is entitled to terminate the Contract upon giving to the other party any agreed period of notice.11.3 If no period of notice has been agreed or specified the Customer may terminate the Hire Period by the physical return of the Hire Goods to the Supplier.11.4 If no period of notice has been agreed or specified either party shall be entitled to terminate the hire of the Hire Goods by giving not less than 14 days’ notice to the other.11.5 The rights set out in this clause 11 are in addition to any rights the Customer may have under clause 10 (and any other legal rights).


13.1 *All warranties, representations, terms, conditions and duties implied by law relating to fitness,quality and/or adequacy are excluded to the fullest extent permitted by law.13.2 *If the Supplier is found to be liable in respect of any loss or damage to the Customer’s property the extent of the Supplier’s Liability will be limited to the retail cost of replacement of the damagedproperty.13.3 Any defective Goods must be returned to the Supplier for inspection if requested by the Supplierbefore the Supplier will have any Liability for defective Goods.13.4 *The Supplier shall have no Liability to the Customer if, without just cause, any monies due inrespect of the Goods and/or the Services have not been paid in full by the due date for payment.13.5 The Supplier shall have no Liability for additional damage, loss, liability, claims, costs or expenses caused or contributed to by the Customer’s continued use of defective Goods and/or Services aftera defect has become apparent or suspected or should reasonably have become apparent to theCustomer.13.6 The Customer shall give the Supplier a reasonable opportunity to remedy any matter for which the Supplier is liable before the Customer incurs any costs and/or expenses in remedying the matteritself. If the Customer does not do so the Supplier shall have no Liability to the Customer.13.7 *The Supplier shall have no Liability to the Customer to the extent that the Customer is covered by any policy of insurance arranged as a result of the Contract and the Customer shall ensure that theCustomer’s insurers waive any and all rights of subrogation they may have against the Supplier.13.8 The Supplier shall have no Liability to the Customer for any of the following losses (whether direct or indirect):-13.8.1 *consequential losses (including loss of profits and/or damage to goodwill);13.8.2 economic and/or other similar losses;13.8.3 special damages and indirect losses; and/or13.8.4 business interruption, loss of business, contracts and/or opportunity.13.9 *The Supplier’s total Liability to the Customer under and/or arising in relation to any Contract shallnot exceed 5 times the amount of the Rental or monies payable for Sale Goods, in addition tocharges for Services (if any) under that Contract or the sum of £1,000 (or Euro equivalent)whichever is the higher. To the extent that any Liability of the Supplier to the Customer would be metby any insurance of the Supplier then the Liability of the Supplier shall be extended to the extent thatsuch Liability is met by such insurance.13.10 Each of the limitations and/or exclusions in this Contract shall be deemed to be repeated and apply as a separate provision for each of:-13.10.1 Liability for breach of contract;13.10.2 *Liability in tort/delict (including negligence); and13.10.3 *Liability for breach of statutory and/or common law duty; except clause 13.9 above which shall apply once only in respect of all the said types of Liability.13.11 Nothing in this Contract shall exclude or limit the Liability of the Supplier for fraud, death or personal injury due to the Supplier’s negligence, nor exclude or limit any other type of Liability which it is not permitted to exclude or limit as a matter of law.


14.1 Upon termination of the Contract the provisions of clauses 4.2, 4.4, 4.5, 7, 8, 9.1, 9.3 and shallcontinue in full force and effect.14.2 Each hire of an item of Hire Goods shall form a distinct Contract which shall be separate to anyother Contract relating to other Hire Goods.14.3 The Customer shall be liable for the acts and/or omissions of its employees, agents, servants and/or subcontractors as though they were its own acts and/or omissions under this Contract.14.4 When dealing as a Consumer, if the Customer has any questions or complaints it may contact theSupplier by telephoning its customer service team on 01989 609089 or by e-mail it at order@rosstoolhire.co.uk. 14.5 *The Customer agrees to indemnify and keep indemnified the Supplier against any and all losses,lost profits, damages, claims, costs (including legal costs on a full indemnity basis), actions and anyother losses and/or liabilities suffered by the Supplier and arising from or due to any breach ofcontract, any tortious/delictual act and/or omission and/or any breach of statutory duty by theCustomer.14.6 *No waiver by the Supplier of any breach of this Contract shall be considered as a waiver of anysubsequent breach of the same provision or any other provision. If any provision is held by anycompetent authority to be unenforceable in whole or in part the validity of the other provisions of thisContract and the remainder of the affected provision shall be unaffected and shall remain in fullforce and effect.14.7 The Supplier shall have no Liability to the Customer for any delay and/or non-performance of aContract to the extent that such delay is due to any Force Majeure events. If the Supplier is affectedby any such event then time for performance shall be extended for a period equal to the period thatsuch event or events delayed such performance.14.8 All third party rights are excluded and no third parties shall have any rights to enforce the Contractby virtue of the Contracts (Rights of Third Parties) Act 1999. This shall not apply to any financecompany with whom the Supplier has an outstanding finance agreement relating to the Hire Goods.Such finance company shall, subject to the Supplier’s consent, have the right to enforce thisContract as if they were the Supplier.14.9 This Contract is governed by and interpreted in accordance with the law of the country where theSupplier is located and that country will have exclusive jurisdiction in relation to this Contract.

Ross Tool Hire Ltd


 1 - Scope

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain. The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

 1 - The business Ross Tool Hire Ltd, based at A4 Broadmeadows Industrial Estate, Ross on Wye, HR9 7AQ which hereafter for the purposes of this Privacy Notice will be referred to as the Hire Company, is pleased to provide the following information:

2 - Who we are

The Hire Company is a privately owned rental business providing plant and tool hire.

 3 - Personal Data

a) The Hire Company uses the information collected from you to provide quotations, make telephone contact and to email you information concerning your enquiry.

b) For marketing purposes, the Hire Company may use the contact details provided by you to respond to your enquiries including making telephone contact, emailing information to you which we believe may be of interest to you.

c) In you making initial contact you consent to the Hire Company maintaining a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. At all times, the business will work hard to be fully GDPR compliant.

d) Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence, when you visit a branch, from phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses. The Hire Company may, from time to time, use such information to identify its visitors. Additional information may be collected from you when you visit the company, such as a copy of your driving licence or other identity documents. Copies of these documents will only be retained for the duration of the hire agreement and will then be shredded. If you hold an credit account with us then a copy of your identity will be retained until account is closed by yourself in writing to Ross Tool Hire, A4 Broadmeadows Industrial Estate, Ross on Wye, HR9 7AQ.

e) Our website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. One.com uses cookies to help the business to identify and track visitors and their website access preferences. Those website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the business’s website.

f) The Hire Company will only collect the information needed so that it can provide you with the products and/or services it provides; the business does not sell or broker your data.

g) Telephone calls are recorded for training and security reasons; call data is retained no longer than six months unless it is required longer for legal reasons. h) Most vehicles operated by the business are fitted with 24/7 tracking and Dash Cam devices. In addition, the premises are equipped with CCTV camera for 24/7 security purposes. Please contact the Hire Company’s representative at the end of this document for more information. Further information exclusively pertaining to GDPR and employees, can be obtained from the Company Handbook.

 4 - Legal basis for processing any personal data

To meet our contractual obligations to customers and legitimate interest to respond to enquiries concerning the products and/or services provided.

5 - Legitimate interests pursued by the business

To promote our products and/or services with regard to the hire of plant, tools and equipment. To promote the hire business and the different products offered for construction and DIY projects and/or events. Communications may include direct mail, email, newsletters, telephone calls, social media and any other channels to reach those who may be interested in hiring equipment and tools.

6 - Consent

Through agreeing to this privacy notice you are consenting to the Hire Company processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 - Disclosure

The Hire Company will keep your personal information safe and secure, although our administration team will have access to your contact details so that they can manage your account. The Hire Company will not disclose your Personal Information unless compelled in order to meet legal obligations, regulations or valid governmental requests. The business may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 - Retention Policy

The Hire Company will process personal data during the duration of any business dealings and will continue to store only the personal data needed for eight years after any contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors will be retained until the child has reached the age of 25.

9 - Data storage

All Data is held in the United Kingdom. The Hire Company does not store personal data outside the EEA.

10 - Your rights as a data subject

 At any point whilst the Hire Company is in possession of, or processing your personal data, all data subjects have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you.

Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.

Right of portability – you have the right to have the data we hold about you transferred to another organisation.

Right to object – you have the right to object to certain types of processing such as direct marketing.

 Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling. In the event that the Hire Company refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

 At your request, The Hire Company can confirm what information it holds about you and how it is processed.

11 - You can request the following information:

Identity and the contact details of the person or organisation that has determined how and why to process your data. Contact details of the data protection officer, where applicable. The purpose of the processing as well as the legal basis for processing. If the processing is based on the legitimate interests of the Hire Company and information about these interests. The categories of personal data collected, stored and processed. Recipient(s) or categories of recipients that the data is/will be disclosed to. How long the data will be stored. Details of your rights to correct, erasure, restrict or object to such processing. Information about your right to withdraw consent at any time. How to lodge a complaint with the supervisory authority (ICO). Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data. The source of personal data if it wasn’t collected directly from you. Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 - To access what personal data is held, identification will be required

The Hire Company will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If the Hire Company is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to order@rosstoolhire.co.uk or by phoning 01989 609089 or writing to us at the address below.

13 Complaints

 In the event that you wish to make a complaint about how your personal data is being processed by the Hire Company you have the right to complain to us. If you do not get a response within 30 days you can complain to the ICO. The details for each of these contacts are:

Josh Vaughan Ross Tool Hire Ltd A4 Broadmeadows Ind Est, Ross on Wye, HR9 7AQ Telephone 01989609089 or email: josh@rosstoolhire.co.uk

ICO Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/ Issued May 11 2018 V1


12.1 If the Customer:-12.1.1 fails to make any payment to the Supplier when due without just cause;12.1.2 breaches the terms of the Contract and, where the breach is capable of remedy, has notremedied the breach within 14 days of receiving notice requiring the breach to be remedied;12.1.3 persistently breaches the terms of the Contract;12.1.4 provides incomplete, materially inaccurate or misleading facts and/or information inconnection with the Contract;12.1.5 pledges, charges or creates any form of security over any Hire Goods or proposes tocompound with its creditors, creates a trust deed for its creditors, applies for an interimmoratorium in respect of claims and/or proceedings, any distress/diligence, execution orother legal process is levied on any property of the Customer, has a bankruptcypetition/petition for sequestration presented against it or the Customer takes or suffers anysimilar action in any jurisdiction;12.1.6 being a company, ceases or threatens to cease to carry on business, enters into voluntaryor compulsory liquidation, has a receiver, administrator or administrative receiver or in theRepublic of Ireland an examiner appointed over all or any of its assets, any attachmentorder/arrestment is made against the Customer, any distress/diligence, execution or otherlegal process is levied on any property of the Customer or the Customer takes or suffersany similar action in any jurisdiction; 12.1.7 appears to the Supplier (acting reasonably) due to the Customer’s credit rating to befinancially incapable of meeting its obligations under the Contract; and/or12.1.8 appears to the Supplier (acting reasonably) to be about to suffer any of the above events;then the Supplier shall have the right, without prejudice to any other remedies, to exerciseany or all of the rights set out in clause 12.2 below.12.2 If any of the events set out in clause 12.1 above occurs in relation to the Customer then:-12.2.1 except where the Customer is acting as a Consumer the Supplier may enter, without priornotice, any premises of the Customer (or premises of third parties with their consent) where Goods owned by the Supplier may be and repossess any Goods;12.2.2 the Supplier may withhold the performance of any Services and cease any Services inprogress under this and/or any other Contract with the Customer;12.2.3 the Supplier may immediately cancel, terminate and/or suspend without Liability to theCustomer the Contract and/or any other contract with the Customer; and/or12.2.4 *all monies owed by the Customer to the Supplier shall immediately become due andpayable.12.3 Any repossession of the Goods shall not affect the Supplier’s right to recover from the Customer any monies due under the Contract and/or any damages in respect of any breach which occurred priorto repossession of the Goods.12.4 Upon termination of the Contract the Customer shall immediately:-12.4.1 return the Goods to the Supplier or, as requested by the Supplier, make the Goodsavailable for collection by the Supplier or its authorised representatives (the Customergranting or procuring for the Supplier or its authorised representative the right to enter the site without trespass) ; and12.4.2 pay to the Supplier all arrears for Rentals, Charges for any Services, monies for any SaleGoods and/or any other sums payable under the Contract including, but not limited to, the cost of returning the Goods.

For the JOB in hand

Tel: 01989 609089

Email: order@rosstoolhire.co.uk

Ross Tool Hire, Tool and plant hire in Ross on Wye, Herefordshire

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Terms & Condidtions of Hire



Monday - Friday: 8.00am - 4.30pm

Saturday: 8.00am - 12.30pm

Sunday & Bank Hol: Closed

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OUR Equipment

All our own plant and tools are no older than 3 years old and tightly maintained. We pride ourselves on being a strong reliable company and only use strong reliable equipment. Our heavy plant is all JCB & tools and equipment from leading manufactors.



Address: A4, Broadmeadows Ind Est, Ross on Wye,                    HR9 7AQ

Phone: 01989 609089

Email: order@rosstoolhire.co.uk

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